Shipping products at scale is complicated. Work items frequently change hands often across different teams and levels of an organization. Status updates travel up and down the chain of management via a classic game of telephone presenting a lot of opportunities for miscommunication and misalignment. One particular area of misalignment

Over the years, I've seen all sorts of organizational and systemic problems within organizations that actively cause them to work against themselves. These ultimately manifest as missed deadlines and, unmet goals while incurring additional costs. One such issue I see fairly often is the Hero problem. I consider